More exciting things are planned, and with that in mind, we’re on the look-out for an experienced and driven Deputy Manager to lead a professional team of hospitality staff.
Reporting to our General Manager, you will support all aspects of operations and have a creative, hands-on approach to hospitality management. You will also be responsible for multiple team members including site staff, Duty Manager(s) and the Assistant Manager, and will be required to:
- Assist the General Manager with the day to day running of the business, not limited to; opening and closure procedures, administrative duties, shift management and all other duties as required
- (as above), competently operate the site in the absence of the General Manager
- Train and develop team members and promote a healthy culture within the workplace
- Implement the highest customer service standards at all times
- Be reactive of labour expenditure without being detrimental to the standards of the business
- Uphold stock management within the site by following the stock control procedures as set out by the business
- Ensure that all cashing up, bookkeeping and administrative duties are completed and recorded accurately
- Promote the 4 Licensing Objectives- The prevention of crime and disorder, public safety, the prevention of public nuisance, the protection of children from harm
- Comply with the statutory compliance policies and reporting procedures- Challenge 25, Health & Safety, Food & Hygiene, Fire Safety and Sound Monitoring
As Deputy Manager, your responsibilities will also cover:
Team management…
- Ensuring all team members are presented well and adhering to the uniform policy
- Tasking, directing and supporting team members with all aspects of their work
- Ensuring all team members embrace our mission statement and workplace culture
- Carrying out staff training as and when required
- Promoting a healthy proactive working environment
- Informing the General Manager of any performance related concerns
- Conducting pre and post shift briefings
- Ensuring that the highest customer service standards are achieved
- Identifying and recognising good performance for progression within the business
- Identifying knowledge gaps for employee training and support
Customer Service…
- Ensuring the highest standards are implemented at all times
- Leading by example and embrace working as part of a team
- Offering effective, non-combative professional complaint handling
- Liaising with our tenants, security and all third-party employees to ensure that the customer journey is consistent throughout site
- Assisting and supporting management structure to ensure business runs effectively
Operational Duties…
- Ensuring that site sticks to operating schedule as set out, opening/closing times etc.
- Ensuring all team members are following our licensing policies and compliance policies- Challenge 25, Health & Safety, Fire etc
- Ensuring all compliance reporting is completed and sign off
- Completing management handover each shift
- Ensuring all tenants, security, team members and third-party employees are adhering to the compliance policies as set out
- Ensuring the site is secure at all times, including closing up
Sales Opportunities…
- Ensuring all enquiries are passed to the Weddings, Hire & Events Manager
- Ensuring all team members are aware of any promotions or incentives
- Contributing ideas or suggestions that can help promote the business
Financial…
- Ensuring daily/weekly paperwork is completed and filed correctly with any discrepancies investigated
- Reporting any financial concerns to the General Manager
- Managing KPI’s and expenditure
- Placing daily/weekly controlled stock orders
- Ensuring stock audits are carried out as instructed
- Ensuring team members are following the wastage procedure for general wastage and breakages
This list is not exhaustive.
Experience: those interested are requested to have at least two years’ experience in a similar managerial role within the hospitality industry
Salary – £32,500 pa (45 hours per week).
CLOSING DATE FOR APPLICATIONS – Friday 19 July 2025
If you’re interested in working at Sunderland’s most vibrant and exciting hospitality venues, please send your CV to Sam Hufton, General Manager of Operations via email at: sam.hufton@sheepfoldsstables.co.uk
